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NMS Customer Testimonials Worried about shopping on the internet? You can feel safe and secure with us. But don't just take our word for it, read what our satisfied customers have to say... (Plus, if you have a story to tell click here and let us know what's on your mind.) Hey, just a quick note to thank you for sponsoring the KHUM webcast. Sittin' here in the middle of Kansas (in Jack Straw's own Wichita) it's a breath of musical fresh air we just can't get anywhere else. I first heard about the station when a friend of mine moved to Arcata. I went through major aural withdrawal when the link closed, and can't thank you enough for its resurrection. My wife and I are planning a Yellowstone trip next winter, and your site will be the first place I'll check before we head out. bob Wichita, Kansas 2.15.2007 Thanks for the support. It was a lot better than other companies I have used before. Have a nice weekend. Mark McKenna Wellesley, MA 1.19.2007 Dear Northern Mountain Supply, Thank you for your outstanding customer service! I was, as usual, late shopping for my husband's birthday. After much research I found a great carbon fiber kayak paddle on your site. The price and shipping terms were just right, so I placed the order. The next morning you sent and email indicating that there was a typo on the site, and although the paddle was not available for expedited shipping as I'd requested, that you would honor the order. It's amazing that you were willing to honor an honest mistake and rush that paddle all the way to Florida! I'd happily do business with you again. Thanks for everything, Dee South Florida 4.13.2005 Hi, Just wanted to drop you a note and say how much I have enjoyed doing business with you. I just received my first order that I placed with you online. I have to say I am very impressed with how fast the turnaround time was. Even the item that had to be drop-shipped from Big Agnes was received the same day as the rest of my order. You have the makings of a long-time customer here. I hope to do business with you again very soon. Very Happy from Gator Country, Brad G. Gainesville, FL 1.30.2004 Thanks to quick and speedy northern mountain teamwork, I am in possession of my new first aid kit, water filter system and a few other goodies. Scott took my order and customized the items for my particular use. No other store has taken the time to personalize their products to their customers needs. If anything, other stores try to sell me items I certainly do not need. Thanks a million and I will keep ordering! You rock! Jaime K. South Florida 1.5.2004 Thanks so much! What great customer service....even when the customer makes the mistake! Sincerely, Julie Mallette Chattanooga, TN 12.8.2003 I like your new website. It's easy to use, etc. I gotta say, though, you could make it the hardest website ever to use and I would STILL mine through it for your specials! I was out this weekend with a GoLite Blur and Coal I got from you. Hiked in the Blur and slept in the Coal and every time I got that lovely rush of warmth, I thought of NMS. (I'm waiting for my next paycheck to grab a Salomon 300L for me and a pair of 200s for my two older girls, for day hikes along the AT.) Only one thing I found ... the "teaser" for Mountain Hardwear actually called up Patagonia. Did that bother me? Nope. What did I do? Used your ultracool Brand search box to find MH, and went on with my life! johnny (one step at a time) 11.23.2003 Excellent website!! Being a camper/backpacker-turned-working stiff, I've finally gotten the time to re-enter the outdoors. However, my equipment has either rotted to dust, gotten itself "lost", or is just too cumbersome. Your website was a joy to visit. I must give Backpacker Magazine the credit for exposing me to you, but I'm sure I would have found you eventually; your prices are great! Being of limited budget (broke), I was happy to see that someone like me (old) can get quality goods from JanSport, North Face and the such for such reasonable prices. My last backpack was a Kelty and I miss it greatly, but I've seen packs in here that blow my old one away... FOR HALF THE PRICE! I'm also cheered to see that you're in Eureka and I can visit from Redding if I need any assistance with any of the gear. Keep up the good work and the great deals! Jeff Montgomery Redding, CA 9.22.2003 Hey Guys! You Rock, Again!!!! My Third order is already out your door and I just got home from work. Your service is the best out there. I order tons (I mean 2000 lbs.+) of stuff each week as part of my job. I now use Northern Mountian as an example of The RIGHT WAY to handle sales. You got it, you ship it!!! Thanks Again! Web Crittenden Brooklyn, NY 8.29.2003 Dear Sirs, I would just like to take the time to thank you for your very prompt service. As I ordered my kit off you last week, you informed me that Imay not get my valve 'til Thursday. I got it today [Monday] and am made up with the service you provide. I will be sure to let all the other guys in my platoon know about your web site. Sgt. Smith Irish Guards, U.K. 3.31.2003 Kelly, thank you again for your assistance and a prompt and speedy resolution to getting my order filled correctly. I will return the hip belt that came with the pack as quickly as possible to Northern Mountain Supply. This is the second pack that I have purchased from you guys and I always rave about the excellent prices and customer service. Thanks, Northern Mountain Supply. It truly is appreciated. Best Regards, Fred E. Thomas Laguna Hills, CA 3.24.2003 Wow! I am very impressed with you. I live for closeouts and last years models and I think I have found paradise. Prices were unbeatable, selection is unrivaled, and my order arrived in just 5 days! That's how business should be. Keep it up, you've got a customer for life. Ken Adams Pleasant Gorve, UT 3.19.2003 Thank you for helping me save more than 50% on my new Dana Designs backpack. It arrived this morning as scheduled. Your company's customer service, order updates via e-mail and web site functions and ease-of-use are all top-notch. Once again, thank you for my "killer deal". J. Paul Lacaillade, II 1.13.2003 I got the invoice and the gear and it is excellent. I am outfitting for a climb of Aconcagua and will use Northern Mountain as I did several years ago when I climbed the India portion of the Himalayas. That gear is still in use even though I use it year 'round for climbing instruction, skiing and backpacking. Tell your bosses thanks for the good deals and great quality and service. John Alley Seattle, Washington 12.18.2002 Thanks, you guys are great. You've got a long-term, money-blowing customer here, I'm very happy with your prices & service, and I recommend you to all my friends :-) Yvette Southhaven, Mississippi 10.8.2002 I wanted to let you know at Northern Mountain Supply that your service in processing my recent order was excellent. I ordered a Jansport Rainier external frame pack on Tuesday, August 20th, and I received the pack on Wednesday, August 21st. I was very impressed with the quick processing of my order and will recommend your site to others in my son's scout troop. Eugene McMillin Assistant Scoutmaster Troop 160 Midland, Texas 8.22.2002 Hi there I just got my new boot s from NMS and they are perfect! The boots arrived when they said they would and are exactly as described. The service and price is superb and I just wanted to say thanks. Sincerely, Melody Woods Allyn, WA 8.9.2002 Hey Jason, this is Ryan Ray. I just received my Grivel Air Tech today and wanted to thank you for the free guard you included. Just that little bit completely sold me to Northern Mountain and I now plan on purchasing the majority of my climbing gear through your business. I also will continue to recommend your site to all my friends and their friends and as many people as I can. Thanks a lot for the great prices and service. New loyal customer, Ryan 7.19.2002 Dear Northern Mountain Supply! Thanks for my jacket... turned up this week! Awesome jacket and awesome service... very impressed! One very satisfied Aussie! Many thanks! D. Paul Moncur 6.26.2002 Just wantted to thank you for the quick service I received on my order (ordered Sat., received Tue.). Your selection and prices can't be beat! I have since placed two other orders. Keep up the good work. I will highly recommend your company to all friends and family. Dave W. 6.13.2002 You guys are awesome! Thanks for expediting my order so quickly. I have been very impressed with everything about you and your company. I visit the website at least once a day! No doubt you have a customer for life here!! Thanks again and keep up the good work! Chad Nelson Field Test Coordinator North American Hunter 6.6.2002 I purchased a Dana pack from your company in California via the internet. Once received I realized the straps were too small and had to be exchanged but came to find that the exchange process takes up to 3 weeks. With an extensive trip planned (using this pack) I was deeply troubled by the time frame and so requested your expediency with the matter. I am pleased to say that I received the straps today - exactly one week from the date I shipped them to you. I cannot express my grattitude enough that you have resolved this matter so timely. I am very impressed with your customer service, not to mention your unbelievable prices. You now have a new customer for life. Keep up the good work fellas! (and Gals) Jeremy Harris Salt Lake City, UT 5.23.2002 I want to thank all of you for your dedication to customer service. Rarely do I have to put this department to the test, but when I do with other companies I am often disappointed. Not so with you. Recently my procrastination caused me to be counting every second with shipping. When one of the products I had ordered was out of stock, your company notified me quickly so that I was able to make the necessary adjustments. I was always received with courteousness by the members of your company. Thank you for taking care of me when I needed this service the most. Yoou have made a lifetime customer out of me. Thank you. Jeff Mann 3.27.2002 Hey guys, I'm from Singapore and I've got to hand it to you guys. I ordered some osprey packs and it reached me within 3 days! Service has been great and I would strongly recommend northernmountain to those sceptics of internet commerce! Keep up the good work! Terry 3.6.2002 I got the pack. thanks for a great pack and an excellent price. I have a friend who will be hunting around for a pack in the next few weeks and rest assured I'm gonna guide her right to your page. Thanks alot for everything. Kevin Jones 2.13.2002 Hi, I thought I would give you guys a big thumbs up. In the last two months I have bought two items from you and I have been very impressed with the attention you gave to my inquiries and your fast service. I am both satisfied and pleased with my purchases. I will be happy to recommend your online and offline store to my friends and I look forward to purchasing items from you in the future. Thank you, Stephen Sharp 1.14.2002 Just wanted to let you know what a pleasure ordering with NMS has been - I've bought a tent, two bags and a pack over the last few weeks - everything arrived early and in great shape and at a great price - thanks! John Donaldson 12.20.2001 I was just writing to thank you for the quick service. I ordered a sleeping bag on tuesday afternoon and it arrived friday!!! This, along with the great prices you have, make this an awesome online store. Thank you Cory 12.09.2001 Dear people at Northern Mountain Supply! I just want to thank you sooooo much for the excitement your product and service brought to all of us in the family. I ordered a backpack for my son in Arlington, Virginia, on Monday, and he just received it. This is what he had to say in his email to me: hey mom!!! I GOT THE BACKPACK!!! it's so awesome, it's everything i expected, and then some more. i'm planning on going to potomac overlook tomorrow to try it out...thanks a lot love ya!!! stefan You are great - my repeated thanks to the gentleman who took the order for my son, Stefan Novak. Wishing you all a great weekend! Marianna Reis 12.7.2001 Hello from Rule Texas, "The Big Nothing" I just wanted to write and thank you guys! I am absolutely impressed by the way you handle everything from quick online order placement, to the most friendly sales people I have ever had the pleasure to talk with. And as everyone knows, it is not always a pleasure to order over the phone. I placed a call/calls the other day to you guys, about the sizing on the Osprey pack that I ordered after I received it. I think the person's name was Barry. If not I am sorry, 'cause I told myself not to forget. Anyway, he was absolutely great. He knew his stuff and even after the fourth call he did not sound even the slightest bit annoyed by my stupid questions. Anyway I just wanted to take the time to show my appreciation, and to say that I have ordered a lot of equipment but from know on, if you guys have it, you have my business! Even if it is more expensive, which I doubt very seriously! Thanks Again, Dave Kittley 11.10.2001 Thanks for the quick service! The average internet supplier could learn a lot from Northern Mountain Supply. Certainly a shop to remember. Best wishes, Pieter Sipkes The Hague, The Netherlands 11.08.2001 Hi, Just thought I would add a couple of comments to some of the others I have read. I have now received my third separate order from Northern Mountain Supply. My first order was a Dana Terraplane, second a Marmot down vest, and today I received my Jack Wolfskin rucksack, promptly like all the other orders. I was a bit concerned when I first ordered the Dana because I needed to have the shoulder straps and the belt swapped out. I kind of expected someone to drop the ball somewhere, but much to my relief it came as ordered. I also wish to thank you for the fine and courteous service I receive when I call. I have been most impressed with the knowledge of your staff. The prices have been great too, but long after I have paid the bill, it is the helpful advice that I remember most. I am confident that I will be ordering more, when I can find something else that I can use. Thanks again. Richard W. Aptos, CA 10.25.2001 Hi, I had ordered a few things at the end of last week and I received them yesterday (Monday) afternoon -- what quick service! I was so impressed:-) I can't say enough good things about your online store, it has the best selection of outdoor gear at the lowest prices I've ever seen! Thanks again for the wonderful service, and thank the great staff at Northern Mountain Supply because ever time I have a question I get back a friendly response as soon as possible. Hope to buy more supplies from you all, thank you so much! Your loyal customer, Marty 10.16.01 I just received my second order from NMS and again you guys just continue to impress me with your rapid service, excellent prices (although I missed the $180 deal on my Gregory Lassen by one day and ended up at $199) and vast selection. I know of no other mail order or e-commerce firm where I can order an item on Thursday morning and get it on Friday afternoon without requesting (or paying for) special shipping. This is no small feat considering you're shipping from California and I live in Virginia. Most on-line merchants haven't even processed my order by the time I have mine from you sitting on my porch.....MOST IMPRESSIVE!!! I will continue to tell my friends about NMS and, of course, will continue to shop you first for all of my on-line outdoor needs. In a time when it seems that we mostly have to complain about poor service, it is wonderfully refreshing to be able to compliment excellent. Thanks again, Ron P. Marion, VA 09.02.01 I found your Web site quite by accident while I was researching pricing on Gregory Whitman Packs, I had been shopping around on the web for a few weeks and the cheapest price I had found was $298. During a search I found one of your archived "Killer Deal" pages and when I clicked on "Update" you had the Whitman on sale and listed for $199, I immediately bought it. At the same time I also ordered a Lowe Alpine pack for my son James. I placed the order on late on Aug 2nd and they were delivered delivered to me on Long Island today, Aug 6th, not bad considering a weekend fell in between. Your killer deals are just that and your service can't be beat. Thanks and regards Steve B Smithtown, Long Island 08.06.01 Thank you for your pertinent and prompt reply. I have always had a positive buying experience with my on-line purchases at Northern Mountain!! That is why I continue to use NMS as my on-line supplier of quality outdoor products. Cheers, Steve D Springwater, NY 07.02.01 You guys are great. I just got my marmot sleeping bag from Fedex. Ordered 3 day shipping on Tuesday. My package got here Thursday -- that's fast service. The price was good too. I also ordered a gregory backpack from you for a great price a while back. The people I've talked to on the phone have been extremely friendly -- no long holds like other internet shippers. Your prices are usually better than REI's. I will be ordering from you again and will recommend Northern Mountain to my friends when they are looking for gear. Thanks. Josh H. Lincoln, NE 06.22.01 Today I received my Dana Longbed. I was told to expect it tomorrow, but today's fine. It was sent by you to replace a Shortbed sent in error. When I called about the Shortbed, I was pleased to find friendly and efficient help. Not a penny out of pocket, and the wrong pack is yours, the right one mine. Here's the point: It's easy for businesses to be customer oriented when things go right; recovery from errors, though, is a truer test. I backpack, and climb rocks and mountains. Your website will be a regular spot from now on. By the way, great pack! Josh S. 05.17.01 Received the Longbed pack & spork (Order 3361915) yesterday, all in good order. Thanks for great pricing and super service; y'all are doin' just fine! Keep yer feet happy, Jim B. Oklahoma 05.09.01 Thank you very much for great service on my recent order of a DD Longbed. I originally ordered a Longbed large. Within three days the pack came but was the wrong size. I called your shipping office and was helped by a couple of very efficient guys (who's names I unfortunately did not write down). They were able to track down my info, apologized, and acted in a manner that gave me confidence there would be no problems with the return. I told them that they could pick up the pack at my work address (which was different from the original mailing address) and was given a return order number. Within two days, they picked up the old pack and I had the correct one. I'm impressed! Customer satisfaction will keep me coming back every time. David G. Gainesville FL 05.08.01 I have been looking for a good bivy sack for several weeks now and decided to go with the bibler tripod, which I found on your site (among others). I thought I was a member of the mountain club, but when I looked at the price of the bivy no discount was reflected in its price. I was a bit concerned and called your customer service number and was helped by a very pleasant and knowledgeable man. He was able to solve the problem and instead of making me go back to the web site to order the bivy he took the order over the phone. Well I placed that order on Tuesday morning and I'm holding the bivy now on Tuesday having chosen the standard shipping option. Needless to say I'm quite happy and impressed by your service and your company. Thanks much -- I'll recommend you to all my friends. Ziya, Tucson, AZ 05.04.01 In this day of diminishing customer service and, ultimately, customer satisfaction, you folks have done a hell of a job with a fist-time customer that you will probably never meet! Hats off, standing ovation, and a pat on the back! Unfortunately, I won't get the opportunity to become a "regular" in-store customer and get to know the great employees at NMS, but you can count on a "regular" e-customer as a result of your employees, customer service and, of course, great bargtains! Cary S. Salt Lake City, Utah 03.19.01 (Letter sent to Dana Design) Thanks for the info. I have ordered a Shortbed from Northern Mountain Supply. They were very helpful and also recommended replacing the stock size medium hipbelt for a size large hipbelt as well, and did so for me at no charge. I look forward to receiving my pack and putting it to use on the trail. Thanks for your reply and give Northern Mountain Supply a pat on the back for being a SUPER Dana Design dealer. Paul W. 03.29.01 My first order shipped Monday and arrived today (Wednesday). Thanks for excellent service and prompt, helpful communication from Scott (taking my order), Tonya (following up on out-of-stock item) and Barry (information on manufacturers). I'm looking forward to doing business with NMS. Jim Oklahoma City 03.14.01 This was my first order from your firm - in fact I didn't even know you existed until I saw your name on the Sierra Designs website. I wanted to let you know how pleased I am with your response to my order. I placed my order yesterday, and somehow received it this morning. Alright, I know it is kind of a fluke that my 3 day FedEx shipping got here overnight, but some companies don't even ship for 24-48 hours, and here I am, less than 24 hours later, with my new tent. Your order tracking and e-mail order verification are wonderful. My first impression of your company is fantastic and I look forward to doing business with you again in the future. I am passing your name on to my friends who also buy outdoor equipment because a good experience like this needs to be shared. Nice job - you guys rock! Thanks again. Bradley P. Sioux Falls, SD 02.16.01 Many thanks for your very quick and efficient service. The goods arrived safely last week. I look forward to shopping with you again. Alex C. Teignmouth, U.K. 02.19.01 Just a note to let you guys know that I continue to recommend Northern Mountain Supply without hesitation even to the employees of R--, A-------- 16 and S----- C----- as having the same, if not better, selection at a cost lower than they could get with their employee discounts! Fred T. Laguna Hills, CA, USA 10.17.00 I received my gear on Friday. Everything was in good order and I am very happy with it. The TNF sleeping bag is unbelievable. Thanx for your time and special attention, I appreciate it... NMS is the BEST !!! Alex G. Vanderbijlpark, South Africa, Africa 06.11.00 ...Thank you very much for your efforts. I receved very well my order from you. Cho Yung H. Seoul, South Korea, Asia 10.14.00 ... I am extremely happy with the Garuda Pattar I purchased from you a few weeks ago. Two days after it arrived I was sleeping in it while wishing for a storm to try it out, but no luck, only a little rain. It took some time to seal all those seems, but I'm finally done. This was by far one of the better purchases I've made. I looked all over the internet, and stores in several states before selecting this tent, and you guys had a killer deal on it, only $299! And it came with the footprint and seamgrip - That's extraordinary! I'd like to thank you for your prompt service, and your great prices, I will certainly look to you in the future for more excellent deals. Thank you (a VERY satisfied customer), Mark U. Yutan, NE, USA 09.14.00 I can't say enough good things about your site, store, and service... Your people actually know the gear they're selling, which makes all the difference. Not to mention the fact that they're genuinely friendly, candid, frank, and efficient... I also appreciate your quick-loading site. While just about everything I looked at had a picture available online, my time wasn't wasted by frivolous graphics. I also loved the "Killer Deals" list, which helps me find the affordable gear. I regularly check the list. Thanks for running a great company. Mike D. Arcata, CA, USA 10.04.00 Thank you so much for responding so promptly to the email regarding my invoice. I cannot begin to tell you how impressed I am with your overall handling of this situation. Customer Service is very important to me, and you have more than earned my repeat business... I will continue to pass the word about your great web site to all my backpacking and camping friends, which are many. Please let me know if there is anything I can do to further promote your business or have you personally recognized for your outstanding service. Lisa F. Columbus, OH, USA 04.05.00 Northern Mountain Supply amazes me! Excellent prices on top line equipment and secure ordering on the world wide web. Additionally, a helpful and friendly staff on the phone. The pack and sleeping bag I ordered arrived as scheduled and was exactly as ordered. I don't know what the "Big Guy" equipment retailers have been doing, but they haven't been keeping up with Northern Mountain Supply! Thanks from a New and Loyal Customer! Thomas Laguna Hills, CA, USA 08.15.00 I was pleased and not a little astonished to find that my order for a North Face Mountain tent arrived safely today. Thanks very much for your prompt attention, this took just a day longer than if I had ordered it within the UK! I'll certainly bear you in mind for future purchases. Peter V. High Wycombe, England, United Kingdom 03.08.00 ...Already got it. (2000 Sierra Designs Meteor Light CD tent) Pitches beautifully. I will certainly recommend you to others. Thanks for the excellent service! Gregory H. Tampa, FL, USA 08.10.00 I ordered a `99 Garuda Pattar from you on Monday and recieved the tent on Wednesday. Just in time for the weekend. This is the finest piece of mountineering equipment that I have ever owned at a great price! Your people in customer service and shipping are doing a wonderful job...very efficient! I will definitely recommend your company to others and look forward to purchasing other products from you in the future. Kent T. Colorado Springs, CO, USA 10.02.00 ...Your web site works great, your prices are good (and your sale prices Great!), and your service is wonderful. You've just been added to my "FAVORITES". Bill B. Westmont, IL, USA 05.26.00 ...Thank you for your help. By the way, I am very happy with the tent and the speed of your service. I hope to be able to buy from you again. Charles G. Goshen, IN, USA 05.10.00 ...I have only been shopping with you for a short time and I thought I would let you know how it is going so far. I think you guys are great! I have shopped everywhere, on line, walking into actual outfitting stores here in the Bay Area and I have come to find out you have the best prices, the best service and the best people. No one is better than you guys. Each time I have called to place an order I have been helped by the most polite, cheerful, friendly, knowledgeable people imaginable. Patient too! I only wish I lived in Eureka so I could actually come into the store... Bruce B. San Francisco, CA, USA 07.14.00 I received my sleeping bag in the mail yesterday, and I wanted to let you know that I am sooo happy with it. The shipping was so fast (two days!) and I cannot quit snuggling with my bag. You all have done a great job and I wanted you to know that I appreciate it and the money you helped me save. Chris E. Columbia, SC, USA 05.07.00 ...I must admit that so far your e-commerce service is excellent and I expect the product quality will be the same. It will be a pleasure doing business with Northern Mountain. Rich B. Lewiston, ID, USA 05.07.00 ...Thanks very much for the super customer service! We really appreciate it! The backpack is for my little girl and we can't wait to get it. Look forward to doing business with you in the future. Luke D. Stafford, VA, USA 05.07.00 ...Thanks for your help. Package is on schedule to be delivered today or tomorrow. I was able to track it down and find the status of it. Thanks again. Yoshi K. Ota-ku, Tokyo, Japan 01.19.00 ...Thanks a lot for everything... I just got my new Dana pack, and it's great. Your site is one of the best I've seen for finding quality gear and deals. I look forward to doing more business in the future. Dan V.H. Madison, WI, USA 04.27.00 I just wanted to let all of you guys know that your service was the best on the web... Thank you for putting me in your club and giving me the 10% patronage refund... I ordered two items from you the same day that I ordered other things which you did not have from other hike stores on the web. Your packages were the first to arrive, even the back-ordered tent. I will be a loyal customer and spread the word. Really impressive. Thanks Again. Andrew M. Lakeville, CT, USA 01.25.00 ...Hey, very stoked about purchasing the Mountain Hardware Horizon 2 tent. Talked with your tent guru and he gave great advice and also sold me into the self inflating sleeping bag pad. Absolutely a pleasure doing business with ya! Hope to stop by Eureka and thank the guru personally. Later.... Todd P. Phoenix, AZ, USA 07.15.00 I got the stuff. Everything is just fine. Thanks very much. Vladimir M. Huizen, Netherlands, Europe 03.16.00 I just wanted to take a few minutes to say "thanks". My wife and I made a trip to the Pacific Northwest for the first time two weeks ago. We have traveled, between the two of us, over most of the world... While in Eureka, we stumbled on your shop. The staff and sales personnel were wonderful. The guidance and information was very professional... I personally have a large circle of friends who hike, rock climb, camp, fish, and backpack all over the world. I intend to tell all of these people of your shop and service. I also intend to utilize your online feature for all my future needs. Again, thank you, all of you, for your help!!! Dale P. Tampa, Florida, USA 06.12.00 I got the Dana Terraplane that you sent a couple days ago. I checked it out and it works great, it's just what I needed. It's a terrific backpack at a very reasonable price. Thanks for your help, I was very satisfied with your service. I know where to come back for my future hiking needs. Hari K. Ann Arbor, MI, USA 04.23.00 ...After having bought my 2nd item from Northern Mountain (a North Face Mountain tent and a Mountain Hardwear Exposure jacket) I'd like to express my satisfaction for the way you have dealt with my orders (ordered by fax and phone). I have not always been very keen to on-line and/or "remote shopping" and this goes to say that you have gained my confidence. I'm, up to now, completely satisfied with Northern Mountain. Order processing was quick and effective, every item was in perfect condition, delivered within expected schedule... Just like if I'd seen it and bought it "live". It's very rewarding when someone knows exactly what should be in the box and that it matches 100% once you open it (it's a relief!!!). I'll have no 2nd thoughts as to buying once again from you guys. Thanks. Rui N. Lisboa, Portugal, Europe 01.20.00 Thank you for your fast response and concern for my problem. It's nice to know that there are companies that still believe in standing behind what they sell. I will continue to look to NMS for future outdoor gear purchases. Jeff L. Nappanee, IN, USA 04.22.00 yoose guy's is da best. thanks. your loyal customer. Michael C. Stanfordville, NY, USA 04.14.00 Thank You! I purchased a Sierra Designs Quantum parka from you last week and was very happy with the service and speed with which my order was carried out. I will be and have already been telling people about you. Thank You very much for having integrity in a world with very little of it. Scott S. Las Vegas, NV, USA 04.06.00 ...Jacket arrived just before I am going, fantastic. Thanks for a great service. Iain F. Bristol, England, United Kingdom 03.03.00 Yes!!! Please send it. I really am happy that you have it in stock and I live in Alaska so the extra shipping I am used to. Thank you very much for checking with me before you charged me. That says a lot about your company. Kenneth R. Juneau, Alaska, USA 03.22.00 To the wonderful staff at NMS. I recently purchased a Dana LongBed backpack from your company. I have been searching the internet for this backpack. I wanted to let you know how extremely impressed I am with your prices and service. Keep up the great work. I am sure I will be making a lot more purchases from your fine company in the future. Thanks again. Vance J. Paradise Valley, AZ, USA 01.25.00 ...Thank you for correcting the price. Your quick response to a problem is what will give me the confidence to continue doing business with NMS. Michael S. Milwaukee, WI, USA 01.18.00 ...I just ordered two SLCDs from your web site. I am absolutely ecstatic about your prices. I am hoping that your service is just as thrilling. Can't wait until they get here! Bill K. Oceanside, CA, USA 01.29.00 You guys rock! I just received my Divine Lightning tent today, but I didn't really expect it to arrive so soon. Thanks for your speedy service You just got yourself a repeat customer. Keith D. Port Hueneme, CA, USA 12.22.99 ...I am very pleased with your prompt and efficient service, not to mention your very good prices. I have received my T.N.F. Mountain Tent in very good condition and am very satisfied with my order. Mrs. N. Manchester, England, United Kingdom 03.23.00 Just received my order, all correct and as advertised! A day early too! You are an oasis of great service in a desert of mediocrity. Thank you. Ernest S. Richland, WA, USA 03.16.00 Thanks for your reply about the yardage scope and Gortex pants. I really appreciate the fact that I can find out all of these things over the net and that you are so prompt in your answers. Bobbie J. Juneau, Alaska, USA 03.07.00 I love your selection and prices. I have not found another store that even comes close. I plan to do all my outdoor equipment shopping with NMS. Nathan T. Arlington, TX, USA 02.26.00 Awesome new format, I don't have tons of free time, and while I tried to look at all the deals you had before, now I definitely can!! You guys are gonna cost me a bundle now, it's so easy!! Brendan Baltimore, MD, USA 02.24.00 RIGHT ON BROTHER! I'm definitely coming back to you guys for future orders. Thanks for keeping me posted! Greg T. Pocatello, ID, USA 01.25.00 Many thanks for your prompt service as my new tent arrived yesterday... Can't wait to try it out down in County Kerry!! Oh, and thanks for the T-shirt, nice one! Adrian K. Galway, Ireland, United Kingdom 01.25.00 Thanks very much! By the way, I really like your web site and your great service. I have recommended you to many of my friends. Keep up the good work!!! Greg V. Phoenix, AZ, USA 01.20.00 I would just like to say that I have been very, very, very, very pleased with your company's service. Everything I have ordered from you guys has been on time with no problem what so ever. I just ordered something from M------- G--- on the same day I ordered from you guys. I got your order 3 days later, still waiting on M------- G---'s its been about 3 weeks now. I will always remember to look to Northern Mountain Supply first before I order from someone else. Thanks. Joel S. Appleton, WI, USA 12.05.99 Thank you very much for the refund. That's very classy. You can expect more business from my friends and me in the future. (Your phone reps were great too.) Mark L. New York, NY, USA 12.02.99 Some of you already know me, the annoying French girl, because I've been calling several times lately about 4-season tents (Garuda, Mountain Hardwear and Sierra Designs). I wanted to tell you that even though I understand that my calls have been a pain for you, I appreciated very much your giving me enough information enabling me to finally choose the right tent to buy, a Tiros Convertible (98 model)... Buying such an important piece of gear without having ever actually seen any tent made by these manufacturers (and without having any possibility to do so here in Europe) is not easy at all... We'll be spending 4 1/2 months in several parts of the world in this tent next year, and we hope we'll go to sleep every night convinced of having made the right choice... Thanks again. Laure V. Somewhere in France, Europe 12.01.99 You guys have an awesome web site and I buy most of my gear from you and highly recommend your site to all of my gear addicted friends... Thanx and keep the deals coming. Damon S. Virginia Beach, VA, USA 01.18.00 I would just like to thank you for providing a very good service. It was very speedy and your prices are VERY competitive. I will be sure to tell all my friends about your web site and the quality service you provide!! Paul D. Nass, Ireland, UK 01.13.00 (Remember, if you have a story to tell click here and let us know what's on your mind.)