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Track My Order

You will receive an email with your UPS or FedEx tracking number when your order ships. You can lookup your tracking number by entering BOTH your order number and billing 5-digit zip code. Mountainclub Members can Login to view their order tracking information.

Mountain Club Members Follow These Steps to Track Your Orders:

Check the email address that you entered for your order. You will receive a tracking number email from either FedEx or UPS.
Log In by entering your email address and password in the green box on the top right corner of this page and clicking View My Account.
Click on My Orders to see a listing of your current and past orders.
If a tracking number is displayed, you can click on it to track your package.
If no tracking number is displayed, you order may not have been shipped yet, or our website has not been updated with your tracking number.

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Call us Toll-Free: (800) 878-3583 - International: 707-445-1711
Online Customer Service Winter Hours: M-F: 8:30 am-6:00 pm, Sat: 10:00 am-6:00 pm Pacific Time. Closed Sundays.
Eureka Retail Store Winter Hours: M-Sat. 10:00 am-6:00 pm. Closed Sundays.

We Accept Visa, MasterCard, American Express and Discover

* FREE FedEx Ground only applied to orders over $50 shipped within the US, except AK and HI.